iLo – Privacy Policy

Last Updated: 18/08/2025

This Privacy Policy explains how ILO CONNECT TECHNOLOGIES PRIVATE LIMITED (“iLo”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you use the iLo mobile application, website, and related services.

By using iLo, you agree to this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

When you use iLo, we may collect the following information:

(a) Personal Information

  • Name, phone number, email address

  • Delivery address and location details

  • Payment information (UPI, card details, wallets)

  • ID verification details (if required for bookings/services)

(b) Usage Information

  • Order history, preferences, and interactions

  • App activity, features used, and time spent

  • Device details (model, OS, app version, IP address)

(c) Location Information

  • Approximate or precise location (with permission) for delivery and service accuracy.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders (food, groceries, shopping, bookings, etc.)

  • Communicate order status, promotions, and updates

  • Personalize your experience with recommendations and offers

  • Improve app performance, security, and support

  • Prevent fraud, misuse, or unauthorized transactions

  • Comply with legal obligations

3. Sharing of Information

We may share your information with:

  • Restaurants, stores, and service providers (only necessary details for fulfilling your order)

  • Delivery partners (for delivering your orders)

  • Payment gateways (to process secure payments)

  • Legal authorities (if required by law, fraud investigation, or dispute resolution)

  • We never sell your personal information to third parties.

4. Data Security

  • We use encryption, secure servers, and access controls to protect your data.

  • However, no method of transmission or storage is 100% secure. Users are responsible for keeping login credentials safe.

5. Your Rights

You can:

  • Access and update your profile details anytime in the iLo app.

  • Request deletion of your account and associated data.

  • Opt out of promotional communications via app settings or email.

6. Cookies & Tracking

  • iLo may use cookies and similar technologies to improve app performance and personalize offers.

  • You may disable cookies, but some features may not function properly.

7. Third-Party Services

  • iLo may contain links to third-party websites/services.

  • We are not responsible for their privacy practices. Please review their policies separately.

8. Children’s Privacy

  • iLo is not intended for children under 13 years of age.

  • We do not knowingly collect personal data from children.

9. Changes to Privacy Policy

  • We may update this Privacy Policy from time to time. Updates will be effective once posted on the app/website. Continued use of iLo means you accept the revised policy.

10. Contact Us

For questions or concerns regarding these Terms & Conditions, please contact us: