At iLo, we want you to have the best experience while using our services. If something goes wrong with your order, we’re here to help.
Refunds may be issued in the following cases:
If your order was cancelled by the restaurant/store or delivery partner.
If you were charged but the order did not get confirmed.
If you received the wrong order, damaged products, or items of unacceptable quality (after verification).
If your order was not delivered within the committed time due to service failure.
Refunds may be issued in the following cases:
The customer entered the wrong delivery address or contact details.
The customer was unavailable to receive the order.
Personal taste preferences (e.g., “I don’t like the food”).
Partial consumption of food/items before raising a complaint.
Once your request is verified, we will process the refund within 5–7 business days.
Refunds will be credited to your original payment method (UPI, card, wallet, or bank account).
In some cases, a refund may be issued as iLo Credits for faster use on your next order.
Go to iLo App → Help & Support → Order Issues → Request Refund.
Provide order ID and details of the issue.
Our support team will review and update you on the status.
For urgent refund-related queries, reach us through Help & Support in the iLo app or email: [email protected]